Question 1

What is BuiltMonthly?

Accepted Answer

BuiltMonthly is a managed website service for small businesses. Our team handles everything — design, development, hosting, SSL, content updates, and optimization so AI assistants recommend your business — so you never have to think about your website again.

Question 2

How does BuiltMonthly work?

Accepted Answer

It's simple: you tell us about your business through a quick onboarding form, and our team builds your site in 3-10 business days. After launch, we manage everything — hosting, security, content updates, and SEO — for a flat monthly fee. No surprise charges, no hidden costs.

Question 3

Who is BuiltMonthly for?

Accepted Answer

BuiltMonthly is designed for local small businesses and e-commerce brands that want a professional web presence without the hassle of managing it themselves. Our most popular industries include restaurants, contractors, coaches, real estate agents, medical spas, plumbers, and supplement stores.

Question 4

How long does it take to get my website live?

Accepted Answer

Most websites are live within 3-10 business days after you complete the onboarding questionnaire. Commerce sites with product catalogs may take up to 14 days. We'll give you an exact timeline during onboarding.

Question 5

Do I need any technical skills?

Accepted Answer

Not at all. We handle everything — from design and development to hosting, security updates, and content changes. You focus on running your business; we take care of your website.

Question 6

How much does BuiltMonthly cost?

Accepted Answer

Plans start at $129/month for a Starter site (3-5 pages). Growth is $199/month (8-15 pages with blog, booking, and SEO). Pro is $349/month (unlimited pages, full AEO, CRM integration, and monthly strategy calls). Commerce is $549/month (full WooCommerce, up to 100 SKUs, compliance, and high-risk payment support). All plans include a one-time setup fee of $500 ($1,000 for Commerce).

Question 7

What's included in the monthly price?

Accepted Answer

Every plan includes hosting, SSL certificate, mobile-responsive design, basic SEO, 2 content edits per month, and ongoing maintenance. Higher-tier plans add features like blog management, online booking, Answer Engine Optimization (AEO) so AI assistants recommend your business, CRM integration, and more.

Question 8

Is there a contract or commitment?

Accepted Answer

Your first 6 months include setup, launch, and ongoing optimization — the time it takes to deliver real results. After that, you continue month-to-month or cancel anytime with 30 days’ notice. No annual contracts. Save 20% when you prepay the initial 6 months upfront.

Question 9

Are there any hidden fees?

Accepted Answer

No hidden fees. Your monthly price covers hosting, SSL, maintenance, and your included content edits. The only additional costs are the one-time setup fee and any optional add-ons you choose (like extra content edits or premium integrations).

Question 10

Do you offer a money-back guarantee?

Accepted Answer

Yes. If you’re not happy with your site before it goes live, we’ll revise it until you are — or refund your setup fee within 10 days. After launch, your 6-month build + optimization period applies.

Question 11

What is AEO (Answer Engine Optimization)?

Accepted Answer

AEO stands for Answer Engine Optimization. It's the practice of structuring your website content so AI assistants like ChatGPT, Google AI Overviews, and Perplexity can understand, trust, and recommend your business. Think of it as SEO for the AI era.

Question 12

Why does AEO matter for my business?

Accepted Answer

More people are using AI assistants to find local businesses every day. When someone asks ChatGPT 'best plumber near me' or 'find a business coach in Austin,' you want your business to be the one recommended. Without AEO, you're invisible to these searches — and your competitors who do optimize will get those leads instead.

Question 13

How do you optimize for AI search?

Accepted Answer

Our team structures your site so AI assistants can understand, trust, and recommend your business. That includes structured data markup, clear content hierarchies, natural FAQ sections, and topical authority signals. We also build neighborhood and service pages that give AI assistants the specific context they need to recommend you with confidence.

Question 14

Is AEO included in all plans?

Accepted Answer

Basic structured data and schema markup are included in all plans. Full AEO optimization — including content strategy for AI search visibility, entity optimization, and ongoing AEO monitoring — is available in our Growth ($199/mo) and Pro ($349/mo) plans.

Question 15

What platform do you build websites on?

Accepted Answer

Our team builds on Next.js, a modern framework used by companies like Netflix, Nike, and Notion. It's fast, secure, SEO-friendly, and scales effortlessly. For e-commerce, we integrate WooCommerce for product management and checkout. You don't need to know or care about any of this — we handle the technical side so you can focus on your business.

Question 16

Can I edit my own website?

Accepted Answer

You never have to. Just tell us what you want changed and we'll handle it. Your plan includes 2 content edits per month — just email or submit a request through your client portal. Need more frequent updates? Our Growth and Pro plans include additional edits, and you can always purchase extras. For Commerce plans, you also get direct access to the WooCommerce product dashboard to manage your own products.

Question 17

Do I own my website content?

Accepted Answer

Yes, you own all your content — text, images, branding, and domain name. Your domain and content transfer free of charge at any time. If you’d like your website design files exported and packaged for a new host, there’s a $500 packaging fee to prepare everything.

Question 18

Will my site work on mobile devices?

Accepted Answer

Absolutely. Every site we build is fully responsive and tested on phones, tablets, and desktops. We design mobile-first because over 60% of small business website traffic comes from mobile devices.

Question 19

Do you handle domain names?

Accepted Answer

Yes. We purchase and set up the domain in your name (included in the setup fee). You own the domain regardless of your subscription status. If you already have a domain, we can use that instead for a $75 transfer/configuration fee.

Question 20

How fast do you respond to support requests?

Accepted Answer

We respond to all support requests within 24 business hours. Pro plan clients get priority support with 4-hour response times. Emergency issues (site down, security concerns) are handled immediately regardless of plan.

Question 21

How do I contact BuiltMonthly?

Accepted Answer

You can reach us through your client portal, by email at support@builtmonthly.com, or through our contact page. Pro plan clients also get access to a dedicated Slack channel for real-time communication.

Question 22

How do I request content changes?

Accepted Answer

Log into your client portal and submit a change request, or email us directly. Describe what you need changed — text updates, new photos, menu changes, etc. — and we'll handle it within 2-3 business days (included edits) or 1 business day (Pro plan).

Everything you need to know about BuiltMonthly

General

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AEO & AI Search

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